The Reviora Guarantee, Made Accountable
A missed benchmark isn't the failure.
Silence about it would be.
Silence about it would be.
Most billing companies never say what happens when they miss their own numbers.
We documented it — the Benchmark Recovery Protocol activates automatically,
before you ever have to ask.
13.5%
share of receivables aged past 90 days — the point where collection odds drop sharply and a missed benchmark stops being theoretical
Source: MGMA DataDive
<5%
denial rate ceiling built into every Reviora Managed Outcomes Agreement — cross it two months running, and the protocol activates on its own
Source: Reviora Managed Outcomes Agreement
2 misses
consecutive monthly benchmark misses before the Benchmark Recovery Protocol triggers automatically — no client has to ask
Source: Reviora Benchmark Recovery Protocol
See the Full Recovery Protocol
15 to 30-minutes call. We'll walk you through the protocol before you sign anything.
What Happens, Step by Step
Two Consecutive Misses. One Automatic Response.
The Benchmark Recovery Protocol isn't discretionary — it activates the moment any
of our five benchmarks is missed two months in a row. No client has to escalate.
We already have.
Step 01
Detection & Flag
The moment a benchmark misses for a second consecutive month, the account is automatically flagged — no client request required.
Step 02
Root-Cause Audit
Your Account Manager and dedicated RCM Specialist conduct a documented audit to identify exactly where performance broke down — findings go straight to you.
Step 03
Corrective Action Plan
A written action plan is delivered directly to you — what changed, what we're doing differently, and the timeline to restore performance.
Step 04
Leadership Oversight
The account stays under direct leadership review until every benchmark is back in range — not just until the report looks better.
Why Benchmarks Aren't Just Numbers
A Missed Benchmark Isn't a Rounding Error. It's Revenue Walking Out the Door.
These aren't Reviora's numbers — they're the industry's. They're the reason
the Benchmark Recovery Protocol exists in the first place.
$25
average cost to rework a single denied claim — across a few hundred claims a month, "a few denials" becomes a real line item
Source: Industry RCM cost-to-collect data
95%+
clean claim rate benchmark under HFMA's MAP Keys — the ceiling most vendors treat as aspirational, we treat as the floor
Source: HFMA MAP Keys
96%
net collection rate benchmark — the last line of defense before a missed benchmark quietly becomes lost revenue
Source: MGMA benchmark data
You don't have to take our word for the process. Bring your own numbers to a
call and we'll show you exactly where the Benchmark Recovery Protocol would
have stepped in — and where it still would.
Schedule Your Consultation
30 minutes. Your numbers, not a generic pitch — no obligation.
Or call +1 (240) 393-9664