A dedicated team — not a shared queue — manages your entire billing and revenue cycle: claims, coding, denials, and AR follow-up. You get a named Account Manager and RCM Specialist accountable for your outcomes.

Most billing vendors bill you for effort — hours worked, claims touched. Reviora contracts to five measurable outcomes through the Managed Outcomes Agreement, reviewed monthly against national benchmarks.

Reviora serves solo and small groups up to large multi-provider organizations through three tiered service levels — Core, Complete, and Enterprise — each scaled to provider count and claim volume.

Onboarding begins the moment your signed agreement and setup fee are received, with a defined multi-business-day timeline to full claims processing — not an open-ended transition.

Reviora's specialists are trained across the major PM and EHR platforms used in outpatient billing, so your existing systems fit into our workflow — not the other way around.

A signed service agreement, the setup fee, and read access to your current PM/EHR system. From there, your Account Manager runs the transition — your front desk keeps doing its job.

The MOA is a contractual commitment to five revenue cycle benchmarks — Clean Claim Rate, First Pass Resolution, Denial Rate, Days in AR, and Net Revenue Recovery — reviewed monthly, with an automatic recovery process if performance dips below target for two consecutive months. ⚠️ Exact percentages pending Maryland healthcare counsel review before publish.

Two consecutive months below any benchmark automatically triggers our Benchmark Recovery Protocol — a structured, documented remediation process your Account Manager owns from day one, not a policy we hope to follow.

Against five industry-anchored KPIs, tracked monthly and reconciled against national benchmarking data. Source: HFMA MAP Keys, MGMA DataDive — figures reconciled against Reviora's own cohort data before use.

Reviora's operational security includes multi-factor authentication, role-based access control, and device management protocols built around healthcare data handling best practices. ⚠️ Do not state platform-specific HIPAA compliance claims until Google Workspace BAA is executed.

Reviora's specialists expertise across the full claims and reimbursement lifecycle, end to end. Every claim is reviewed by your Account Manager before anything client-facing goes out.

Wound Care, Orthopedic, Behavioral Health, Dermatology, General Clinics/Primary Care, OBGYN and Multi-Specialty practices — each with billing and coding specialists trained on that specialty's specific payer rules.

Yes — Reviora operates as a fully remote Managed Service. What that means in practice: every account is staffed by a named Account Manager and a dedicated RCM Specialist who work your account specifically, not a rotating shared queue or anonymous call center.

You get a named Account Manager as your single point of contact, backed by a dedicated RCM Specialist. Your AM personally reviews every client-facing report before it reaches you — a second set of expert eyes on everything you see.

Reviora partnerships run on a 12-month minimum term — long enough for our team to fully optimize your revenue cycle and for the MOA benchmarks to reflect sustained performance rather than a short-term snapshot.

Pricing is tier-based and scoped to your provider count, specialty mix, and claim volume. Because of that, the fastest way to get an accurate number is a free consultation — no generic rate card fits every practice.

You get a live performance dashboard tracking all five MOA benchmarks, plus a scheduled monthly review with your Account Manager — visibility without you having to chase anyone for it.

Your Account Manager reassesses your Guardian tier as your practice grows or changes, so your service scope always matches your actual provider count and claim volume — you're never paying for a tier that no longer fits.