Made the switch before? Most practices wait too long.
Switching Medical Billers Doesn’t Have to Mean Losing Revenue.
If denials are creeping up, your AR is aging past 35 days, and you can never reach the same person twice — that’s not a bad month, it’s a pattern. Reviora manages your transition on a documented timeline, with a named Account Manager from day one, so nothing drops while you switch.
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Or call +1 (240) 393-9664
36%
of practice leaders planned to outsource or automate part of their RCM in 2025 — you’re not an outlier for looking.
Source: MGMA Stat poll, Nov 19, 2024 (n=352)
60%
of medical groups saw claim denial rates rise year-over-year in 2024 — a struggling biller is a trend, not a fluke.
Source: MGMA Stat poll, Mar 5, 2024 (n=235)
8%
of claims were denied on first submission under the last published single-specialty industry benchmark — every one is revenue sitting in limbo.
Source: 2023 MGMA DataDive Practice Operations data set
The switch, simplified
Here’s Exactly What Changes — And What Doesn’t Drop
Every practice that's switched billers before has the same three worries. Here's how each one is handled, in plain terms.
Where you are today vs. with Reviora
TODAY
A different rep every call
Questions get routed into a shared queue. You explain your account's history over again each time.
WITH REVIORA
One named Account Manager
A single dedicated AM owns your account end to end — not a shared queue, a named individual who knows your practice.
Reviora Guardian service model
TODAY
Denials surface in a monthly report
By the time you see the number, the appeal window on several claims has already tightened.
WITH REVIORA
Denial trends tracked monthly
Your AM reviews denial patterns against benchmark targets every month, so issues get caught while they're still fixable.
Context: MGMA Stat found 60% of medical groups saw denial rates rise YoY (Mar 2024 poll)
TODAY
“We'll do our best”
No defined performance standard, and no defined next step when results slip.
WITH REVIORA
A documented performance standard
Every account is tracked against five defined benchmarks. If performance slips for two months running, our Benchmark Recovery Protocol activates automatically.
See the Reviora Guarantee page for full benchmark detail
Your transition, step by step
01
Agreement & kickoff
Your onboarding clock starts the moment your signed agreement and setup fee are received — a defined 5-business-day window, not an open-ended wait.
02
Credentialing begins
Payer enrollment and credentialing work starts immediately — it doesn't wait for the rest of onboarding to finish first.
03
Coverage stays continuous
Claims submission runs in parallel during the handoff, so there's no gap where nothing is being billed.
04
Your first scorecard
Your AM walks you through your first monthly benchmark review — the same report you'll see every month after.
What practices ask before they switch
Will there be a gap in claims submission during the transition?
No. Claims submission runs in parallel with your old biller during handoff, so there's no window where nothing is going out the door. Your AM confirms coverage is continuous before anything transitions fully.
What happens to our historical AR and unresolved claims?
Your existing AR and open claims are migrated and actively worked, not set aside. Your RCM Specialist reviews aging balances as part of onboarding so nothing already in progress gets dropped in the handoff.
How long does payer re-credentialing take?
Credentialing and payer enrollment work begins immediately once your agreement is signed — it's not queued behind other onboarding steps. Timelines vary by payer, and your AM keeps you updated on where each one stands.
Do we lose visibility into our numbers during the switch?
No — your Account Manager walks you through your first monthly benchmark review during onboarding, the same reporting you'll see every month going forward. You're never waiting until "things settle down" to see how you're doing.
What if the new team also underperforms — what's our recourse?
Performance isn't left to hope. Every account is tracked monthly against five defined benchmarks, and if any benchmark is missed for two consecutive months, our Benchmark Recovery Protocol activates automatically — a structured escalation process your AM manages with you until performance is back on track.
Your next scorecard could look different
Let’s Look at Your Numbers Before You Decide Anything.
No pitch, no pressure — just 30 minutes with a specialist who'll walk through your current denial rate, AR aging, and where revenue is likely slipping. You'll leave with a clearer picture either way.
Book Your Free Consultation
30 MIN
Choose a time that works — most slots this week are still open.
Prefer to talk first? Call +1 (240) 393-9664
30 Minutes
One focused call. No multi-step sales process.
A Specialist, Not a Script
You'll talk to someone who reviews benchmarks daily.
No Obligation
A conversation about your numbers, not a contract.